The hotel is located in a beautiful and exclusive beach area. the staff is friendly and helpful with good follow-up service. the rooms are clean and well-maintained, with good customer service and payment options. Some guests suggest providing better communication and entertainment, as well as adding breakfast and transport options. a fridge, laundry services, and mosquito nets could be of value.

The hotel needs to improve communication and accessibility, especially in case of an emergency.

Mweru Villas in Nyali Beach, Mombasa offers exclusive and well-maintained accommodation. The staff is friendly, helpful, and provides excellent customer service. The property is safe and secure, creating a worry-free stay for guests. Payment options are convenient, with credit cards and cash accepted. Anita's follow-up communication was incredible, ensuring a seamless experience.

No complaints.

The hotel was located in a beautiful and safe area with well-maintained facilities. The staff was friendly, helpful, and provided excellent customer service. Payment options were convenient, offering both credit card and cash.

Don't have any issues at all.

During my Christmas vacation, I enjoyed the beautiful and serene environment of the hotel. The location was great with easy access to nearby attractions. I particularly appreciated the friendly and responsive staff who were always ready to lend a helping hand. the rooms were sparkling clean, and the beds were comfortable, ensuring a good night's sleep.

Communication was a significant issue during my stay. The hotel needs to improve its communication channels, including providing a reliable point of contact, to avoid frustrating experiences like unanswered calls.

The staff was friendly and offered help whenever needed. the property was clean and well maintained, with beautiful surroundings and a serene atmosphere. the customer service was top-notch with easy payment options available.

Communication with the establishment was a nightmare. the phone lines were not reliable, and getting directions to the property was difficult.

During our recent stay at Mweru Villas, we were impressed with the beautiful and well-maintained property. The exclusive Nyali Beach area in which it is located provided a serene and safe environment for our vacation. The staff were friendly and always ready to assist us when needed. We felt welcomed and secure throughout our stay. We appreciated the option to pay by credit card or cash, making transactions convenient for us. Additionally, Anita, a member of the staff, went above and beyond by following up with us through phone calls, emails, and WhatsApp messages even after we returned to the U.S. we highly recommend this hotel for a pleasant and enjoyable stay.